Moore's Commercial Service Division prides itself in providing excellent service in a timely & professional fashion. We handle each customer with special care, excellent communication & laser focused attention to detail. Our national & local accounts include hospitals, schools, industrial plants, distribution centers, retail sites, warehouses & many other businesses just like yours. We strive to ensure 100% customer satisfaction while exceeding expectations.
More than 100 technicians serving the entire states of virginia & north carolina
24-Hour Central Virginia Services:
- Backflow testing
- Large commercial - chillers, boilers & controls
- Planned maintenance
- Emergency services
- Unit replacements
98.8% First Call Resolution
Moore’s gets it right the first time. Call backs are tracked & used for technician training & evaluation.
Site Assigned Technicians
We assign the closest technician (strategically located across the states of North Carolina & Virginia) to your site as your primary provider. This same technician will be dispatched to your location in emergency situations.
We consider it a top priority for the customer to never have to call us for a status report…it is our mission & responsibility to keep you informed.
95% IVR Compliance – Interactive Voice Response
Technicians are trained & held accountable for IVR compliance. We also have an office staff member assigned to checking compliance daily.
Computerized technicians equipped with the latest technology allow us to be paperless & timely in our estimating, billing & dispatching procedures. We can also provide you with digital photographs of all your diagnostic needs.