Moore's Commercial Service Division prides itself in providing our customers with safe technicians who will perform excellent service in a timely and professional fashion. We handle each customer with special care, excellent communication and laser focused attention to detail. Moore's Commercial Service handles dozens of national and local accounts. These include hospitals, schools, industrial plants, distribution centers, retail sites, warehouses and a plethora of businesses just like yours. We strive to ensure our customers are 100% satisfied and all expectations are met and exceeded.
24-Hour HVACR Service's for the Entire States of Virginia & North Carolina
- Planned Maintenance – Established to Meet Your Specific Site Needs
- Emergency Service – Same Day Service
- Unit Replacements – Change out Crews Who Specialize in Replacements
24-Hour Central Virginia Services
- Backflow Testing
- Large Commercial - Chillers, Boilers and Controls
- Planned Maintenance
- Emergency Services
- Unit Replacements
98.8% First Call Resolution
Moore’s gets it right the first time. Call Backs are tracked and used for technician training and evaluation of our service levels.
Site Assigned Technicians
Moore’s has technicians strategically located across the states of Virginia and North Carolina. We assign the closest technician to your site as your primary provider. He will take ownership of the site and will be the dispatched technician in emergency situations.
Moore’s prides itself on hiring technicians and office staff who are skilled in the area of communication. We consider it a top priority for the customer to never have to call us for a status report…it is our mission and responsibility to keep you informed.
IVR Compliance – Interactive Voice Response
95% IVR Compliance. Technicians are trained and held accountable for IVR compliance. We also have an office staff member assigned to checking compliance daily.
Moore’s provides it staff with the latest in technology. Computerized technicians allow us to be paperless and timely in our estimating, billing and dispatching procedures. It also allows us to a provide you with digital photographs of all your diagnostic needs.
The Service Division was established to provide a rapid response to our customers. Our service technicians are dispatched using the latest technology, which provides accurate and rapid response times while allowing us to cover a large geographic area. With our highly trained and courteous service technicians based all across Virginia and North Carolina, we are just around the corner and a phone call away.
We look forward to servicing your commercial & industrial needs!